Question 1

What is your 100% price guarantee?

Accepted Answer

Our large volume allows us to offer very competitive pricing, and we're confident you will find the best prices right here. If there is a better published price, we will match the price and give you an additional discount of 10% off the price of your order.

Question 2

What is your quality guarantee?

Accepted Answer

We have complete faith in our products, to the extent that we are proud of them. Any errors in material, design, or printing will be fully refunded or reproduced and shipped with no additional cost to you. WE WANT YOU TO LOVE THE PRODUCT YOU RECEIVE - NOT JUST LIKE IT

Question 3

How can you offer such low prices without compromising quality?

Accepted Answer

This is the most commonly asked question. We are one of the largest wholesale printers in the industry. Higher volume allows us to get materials and supplies directly from the manufacturers at low price. Optimum utilization of printing in and outside USA helps us keep our overhead cost low. We believe in passing these savings to our customer.

Question 4

Who are you, and why should I order my canvas from you?

Accepted Answer

That’s easy:
We are one of the largest printing houses and have been around for over 20 years.
We offer the best quality at guaranteed lowest prices.
Our ordering process is easy and convenient.
We provide free professional design and design proofs upon request.
You’ll like us!

Question 5

Can I get additional discounts on my order?

Accepted Answer

Our prices are already heavily discounted (up to 93%) compared to many other online and offline retailers in addition to that we do run specials for a limited time. Sign up to our newsletter to get exclusive access to those offers.

Question 6

I have a large commercial order. Can you give me an even bigger discount?

Accepted Answer

Yes, we offer even more attractive rates for large and bulk orders. Please contact our sales department at cs@canvaschamp.com or at 800-993-0992 for more information.

Question 7

What if I change the order?

Accepted Answer

If you request any changes or addition in the current order, then there is a chance of order getting delayed.

Question 8

How much does shipping cost?

Accepted Answer

We use UPS and FedEx to deliver all our goods - we offer the fastest "ORDER TO DELIVERY" time in the industry. We take pride in the fact that we have over 99.98% on-or before-time deliveries.

Shipping Rates:
Standard Shipping:
$9.99 for orders up to $69.00
Free shipping on order over $69.00
Delivery in 6 to 7 business days*
EXPRESS (Free Rush Upgrade)
$9.99 for all orders
Delivery in 5 to 6 business days*
Priority Shipping:
$12.99 for orders up to $55.00 + $25.99
20% of order value if order is between $55.00 - $149.00 + $25.99
12% of order value if order is between $149.00 - $199.00 + $25.99
10% of order value if order is above $199.00 + $25.99
Delivery in 3 to 5 business days*
Currently we do not offer One-day or Two-day shipping.

Note:
1. Shipping charges will vary for accessories products based on product and quantity purchased. Detailed shipping charges can be seen on the checkout page.

Question 9

How long does delivery take?

Accepted Answer

Our products are generally printed in 24 to 48 hours after proof is approved; depending on the type of shipping method selected, it takes 5 to 10 business days.

In addition to our standard delivery, we offer one express delivery option: express delivery, where your order is given preferential treatment.

Question 10

Do you ship outside the US?

Accepted Answer

Yes. Please contact us for shipping information to locations outside the United States.

Question 11

What is your return policy?

Accepted Answer

How can I request a reprint OR refund?
CanvasChamp believes in customer satisfaction. If you find any defect in our print, we will make it perfect for you. This includes any manufacturer's defects such as loose or wavy canvas, bubbles, scratches, or fading. If this occurs, we will either replace your canvas print or fix it at our cost.

If you require a reprint or refund, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (try to be as descriptive as you can while sending defective image). Please contact us at cs@canvaschamp.com; we will be happy to assist you.

Returns Procedure: Customer needs to send us the email of the pictures of the damaged product at cs@canvaschamp.com. The pictures will be reviewed within 24 hours and if found to be manufacturing defect, Return Authorization number will be issued to customer after which he can return the products.

Returns Window: Customer can return within 90 days from receipt of order.

Refund Method: The refund shall be issued on their card or PayPal from which order was paid for and is generally done within 7 business days.

Responsibility for Return Shipping Costs: Return shipping costs are paid by CanvasChamp.

Question 12

How many colors can I use?

Accepted Answer

While many online printers restrict the number of colors, photos, and graphics you can use, we have no restrictions or limits on these. We can print as many colors as you want.

Question 13

What are the recommended file/artwork upload specifications?

Accepted Answer

Acceptable Formats: JPG (High Resolution JPEG), TIFF (High Resolution TIFF), .BMP, .PNG

Vector Files: Line art is scalable to any size; it never loses resolution and the image stays clean and crisp. Because of this, it can be submitted at any size that is in proportion to your canvas size.

Raster Files/Images: Depending on the resolution and Pixel base, images like .JPG, .TIFF, .BMP, .PNG becomes blurry when enlarged. If submitting these files, please follow the guidelines below:

100% scale (full size output) at 100 dpi
50% scale at 200 dpi or higher
25% scale at 300 dpi or higher
10% scale at 600-1200 dpi recommended
Thumbnail-sized jpg and gif files are not at a high enough resolution to use on large prints like canvas.

File Tips:
Set the size in proportion to the exact size canvas you are ordering.

Question 14

Can I get a custom size canvas?

Accepted Answer

Yes. We can do virtually any size canvas prints you want starting from 8"x8" to 54"x54".

Question 15

Do you do vertical print canvas?

Accepted Answer

Yes, we can do vertical print canvas.

Question 16

What If the color on the canvas is not as I expected?

Accepted Answer

Our printers are calibrated accurately to print right colors. Our products are printed RGB, and we will make every effort to match the color of your design. In rare cases, some colors might have some variation. This will not be considered production error. We will not issue refunds, nor accept returns for misunderstandings due to color, depth, or tone. We are not responsible for differences, either real or perceived, between the appearance of the product on your screen and the final printed piece. We will address this situation on a case-by-case basis. Please make sure to put special instructions if you are very specific on acertain color.

Question 17

What if my order was not delivered at guaranteed time?

Accepted Answer

As noted on the Website, delivery time is guaranteed for print ready files. If you need a proof, that will add at least one day. We ship all our orders UPS. We are not responsible for delays caused by the UPS as it's out of our control. If we fail to ship in time for a guaranteed delivery date, we will refund shipping cost on the order. Please mention in the special instructions if you need to have the canvas at certain date.

Question 18

I'm not comfortable using my credit card on the Internet; can I order by phone or fax?

Accepted Answer

To be most cost effective, we can't process small orders on the phone or fax. We will make exceptions on large orders.

Please note: our Website has top security features. All credit card processing is handled by a reputable company. We do not retain, file, or even view any customers' credit card information.

Question 19

What is your company address?

Accepted Answer

Prints and Signs International LLC (DBA www.canvaschamp.com)

752 Winer Industrial Way,
Suite G Lawrenceville,
GA 30046
Phone: 800-993-0992

Question 20

What are wall displays?

Accepted Answer

Wall displays are specially constituted group of canvases that you can order for a special price. They are generally meant to cover the whole wall or an area of the room. You can order multiple images on multiple canvas groupings. When you select Wall Displays, you have to then select between the different configurations of canvas.

Question 21

What is a split canvas prints?

Accepted Answer

A split canvas breaks one image into different canvases or panels - when viewed together they create a stunning singular vision. Once you upload the picture and select the required size, our team of expert designers will do the required sizing, adjustments, and manipulations to make it a piece of split canvas wall art.

Question 22

Can I convert a color image into black and white or sepia?

Accepted Answer

On your order form, you'll have the option to convert color images into either black and white images or sepia images or just leave them as they were originally.

To convert your image, just create the art / picture as any other normal order and select the requisite option. Our team of expert designers will make sure that they are converted beautifully.

Question 23

Do we provide the Proof of the Image?

Accepted Answer

Yes, with the service cost of $1.99, you can indeed proof your image before placing the order.

Question 24

What is the difference between split photo canvas, hanging canvas, canvas lite, and thin gallery wrap?

Accepted Answer

Split Photo Canvas: It’s a ready-to- hang custom canvas print in which you can have one or two photos that are split into two, three, or four panels. The best part is, you get an option to place these split canvases vertically or horizontally.

Hanging Canvas: These are neither stretched nor rolled canvas, instead an unmatched amalgamation of these two with the impeccable blend of ethnicity. Unpack them and hang these gorgeously crafted hanging canvas prints on your home/office walls.

Canvas Lite: They come with pre-stretched canvas on 0.5" thick wooden frames. They are useful if you want to use the canvas and get a customized frame on it. They have a thin, sleek and stunning look to it. They come ready to hang.

Thin Wrap: They come with pre-stretched canvas on 0.75" thick wooden frames. They are the ideal choice if you want to put them up on your own. The thick edges give it a very contemporary and professional look to the canvas. They come ready to hang.

Thick Wrap: They come with pre-stretched canvas on 1.5" thick wooden frames. Thick wraps are the ideal choice if you want to put them up on its own. Its thick edges give a very contemporary and professional look to the canvas. Thick wraps come in a ready to hang condition.

Question 25

What goes on the sides of my canvas?

Accepted Answer

Normal pictures are two-dimensional, whereas canvases are three-dimensional. So for the edges, you can select a solid color for the edges / have the original image extended (image wrap), or have the edges mirror image of the border.

If you have important features on the canvas, we suggest you take the mirror finish option so you don’t lose any of the important parts of the image in the wrap. For all other images, you can go with either of the options.

Question 26

What is the canvas material that you use?

Accepted Answer

We use specially manufactured cotton blend canvas for archival printing.

Question 27

What are Metal Prints?

Accepted Answer

Metal prints are prints on aluminum done using our state-of-the-art UV printers. They give a very contemporary look to any wall. Favorite among prints used for offices and conference rooms.

Question 28

What Is the material used in Metal Prints?

Accepted Answer

We use 3mm - 6 m (depending on the size) specially engineered aluminum for UV printing. It is manufactured to last and should hold the colors and textures for a long time.

Question 29

What size can I order?

Accepted Answer

Any size between 8"x8" to 54" x 54".

Note: All prints manufactured by Canvas Champ are Hand made and might have a +- 1 Inch variation from the size ordered.

Question 30

What are Photo Boards?

Accepted Answer

Photo Boards are prints on thick dense white PVC material. They give a stunning and sleek look to the walls of homes. Printed using state-of-the-Art UV printers.

Question 31

What is the material used in Photo Boards?

Accepted Answer

We use a ¼-inch thick, dense foam core material for UV printing our photo boards.

Question 32

What is the Peel and Stick option?

Accepted Answer

The Peel and Stick print is printed on a specially engineered white material that comes with anadhesive glue on the backside which does not leave any residue upon removal.

Question 33

What is the maximum size you offer?

Accepted Answer

The maximum size we offer for the Peel and Stick and canvas banner option is 58 in. x 100 in.

Question 34

What is the printing technology you use for peel and stick prints?

Accepted Answer

The printing technology used for the Peel and Stick option is eco-solvent and latex.

Question 35

What is the material you use?

Accepted Answer

The material used for the canvas banner is the same as used for our canvas prints, and it is based on a cotton-blend material as opposed to other sellers who may use cheap plastic-based canvases.

Question 36

What is the printing technology you use?

Accepted Answer

The printing technology used for the canvas banner printing is eco-solvent and latex printing.

Question 37

Does CanvasChamp offer "Military, Veteran, Responder, Student, Teacher or Government" discount?

Accepted Answer

Yes, we have exclusive partnership with ID.me. So if you qualify for our special discount offerings after verifying your identity through ID.ME you will be eligible of either of the following offers.

Military & Student: Additional 10% off on all products except on special sizes of canvas prints (5"x7", 7"x5" and 8"x8") and all accessories products.
Veterans, Responder, Government & Teacher: Additional 5% off on all products except on special sizes of canvas prints (5"x7", 7"x5" and 8"x8") and all accessories products.

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